2022 MBTC Schedule

Schedule is current as of 8/17/2022. Please note, the schedule is subject to change.

Day 1 – Wednesday, September 7th

Registration Desk – Open 8:00 am to 5:00 pm

8:00 am to 5:00 pmRegistration Desk Open
Council Bluffs BElkhorn A
(hands on training)
Elkhorn B
(hands on training)
Elkhorn C
(hands on training)
PlatteMissouriBig Blue ABig Blue BBig Blue C
11:00 am to 11:15 amOne on One
11:00 am to 4:15 pm
Customer Master Importer Tool
11:00 am to 12:30 pm
Technicians Basics - Customer Master, MACC Mobile, and TMS for Techs
11:00 am to 12:30 pm
Messenger Suite
11:00 am to 12:30 pm
11:15 am to 11:30 am
11:30 am to 11:45 am
11:45 am to 12:00 pm
12:00 pm to 12:15 pm
12:15 pm to 12:30 pm
12:30 pm to 12:45 pmLunch
12:45 pm to 1:00 pm
1:00 pm to 1:15 pmAccounting Master Importer Options
1:00 pm to 2:30 pm
Mini Jump Start
1:00 pm to 4:15 pm
Service Order Efficiencies - The latest in Templates, Workflow, and More!
1:00 pm to 2:30 pm
1:15 pm to 1:30 pm
1:30 pm to 1:45 pm
1:45 pm to 2:00 pm
2:00 pm to 2:15 pm
2:15 pm to 2:30 pm
2:30 pm to 2:45 pm
2:45 pm to 3:00 pmCustomizing Customer Master
2:45 pm to 4:15 pm
Address Management
2:45 pm to 4:15 pm
3:00 pm to 3:15 pm
3:15 pm to 3:30 pm
3:30 pm to 3:45 pm
3:45 pm to 4:00 pm
4:00 pm to 4:15 pm
5:30 pm to 7:30 pmHospitality Night in the Hotel's Atrium

Day 1 – Monday, September 12th

Registration Desk – Open 8:00 am to 5:00 pm

8:00 am to 5:00 pmRegistration Desk Open
Council Bluffs BElkhorn A
(hands on training)
Elkhorn B
(hands on training)
Elkhorn C
(hands on training)
PlatteMissouriBig Blue ABig Blue BBig Blue C
11:00 am to 11:15 amOne on One
11:00 am to 4:15 pm
Customer Master Importer Tool
11:00 am to 12:30 pm
Accounting Master Importer Options
11:00 am to 12:30 pm
Messenger Suite
11:00 am to 12:30 pm
11:15 am to 11:30 am
11:30 am to 11:45 am
11:45 am to 12:00 pm
12:00 pm to 12:15 pm
12:15 pm to 12:30 pm
12:30 pm to 12:45 pmLunch
12:45 pm to 1:00 pm
1:00 pm to 1:15 pmCustomizing Customer Master
1:00 pm to 2:30 pm
Accounting Master Administrator Options
1:00 pm to 2:30 pm
Service Order Efficiencies - The latest in Templates, Workflow, and More!
1:00 pm to 2:30 pm
1:15 pm to 1:30 pm
1:30 pm to 1:45 pm
1:45 pm to 2:00 pm
2:00 pm to 2:15 pm
2:15 pm to 2:30 pm
2:30 pm to 2:45 pm
2:45 pm to 3:00 pmMessenger Suite
2:45 pm to 4:15 pm
Accounting Master Importer Options
2:45 pm to 4:15 pm
Address Management
2:45 pm to 4:15 pm
3:00 pm to 3:15 pm
3:15 pm to 3:30 pm
3:30 pm to 3:45 pm
3:45 pm to 4:00 pm
4:00 pm to 4:15 pm
5:30 pm to 7:30 pmHospitality Night in the Hotel's Atrium

Day 2 – Thursday, September 8th and Tuesday, September 13th

Registration Desk – Open 7:00 am to 5:00 pm

7:00 am to 5:00 pmRegistration Desk Open
8:00 am - 8:45 amPresident's Address in the Ballroom
Council Bluffs BElkhorn AElkhorn BElkhorn CPlatteMissouriBig Blue ABig Blue BBig Blue C
9:00 am - 9:15 amOne on One Customer Master
9:00 am to 12:15 pm
Inventory Management with MACC Mobile
9:00 am to 10:30 am
Accounting Master Hidden Gems
9:00 am to 10:30 am
Customer Master Year in Review - Highlights from 21.2 and 22.1
9:00 am to 10:30 am
Customer Master Tips and Tricks
9:00 am to 10:30 am
MACC Back to the Basics
9:00 am to 10:00 am
Customer Engagement Through Your Website
9:00 am to 10:00 am
Year-end: Everything you need in Accounting Master
9:00 am to 10:00 am
Plant for CSRs
9:00 am to 10:30 am
9:15 am to 9:30 am
9:30 am to 9:45 am
9:45 am to 10:00 am
10:00 am to 10:15 am
10:15 am to 10:30 amCyberSecurity: Building a Solid Foundation
10:15 am to 11:15 am
MACC's New Bill Format
10:15 am to 11:15 am
Customer Service in a Game
10:15 am to 11:15 am
10:30 am to 10:45 am
10:45 am to 11:00 amAccounting Master: Accounts Receivable
10:45 am to 12:15 pm
Accounting Master - What You May Have Missed
10:45 am to 12:15 pm
Web Self-Care
10:45 am to 12:15 pm
Accounting Master Tips and Tricks
10:45 am to 12:15 pm
The Latest in Payment Options
10:45 am to 12:15 pm
11:00 am to 11:15 am
11:15 am to 11:30 am
11:30 am to 11:45 amThe Best of Reporting: Web, Dashboard, and eDataMaster
11:30 am to 12:30 pm
Billing + CABS Updates
11:30 am to 12:30 pm
Grid Reports + Reports in Customer Master
11:30 am to 12:30 pm
11:45 am to 12:00 pm
12:00 pm to 12:15 pm
12:15 pm to 12:30 pm
12:30 pm to 1:30 pmLunch in the Hotel's Atrium
1:30 pm to 1:45 pmOne on One Customer Master
1:30 pm to 4:45 pm
Inventory Management with MACC Mobile
1:30 pm to 3:00 pm
Accounting Master Hidden Gems
1:30 pm to 3:00 pm
Customer Master Year in Review - Highlights from 21.2 and 22.1
1:30 pm to 3:00 pm
Customer Master Tips and Tricks
1:30 pm to 3:00 pm
MACC Back to the Basics
1:30 pm to 2:30 pm
Customer Engagement Through Your Website
1:30 pm to 2:30 pm
Year-end: Everything you need in Accounting Master
1:30 pm to 2:30 pm
Plant for CSRs
1:30 pm to 3:00 pm
1:45 pm to 2:00 pm
2:00 pm to 2:15 pm
2:15 pm to 2:30 pm
2:30 pm to 2:45 pm
2:45 pm to 3:00 pmCyberSecurity: Building a Solid Foundation
2:45 pm to 3:45 pm
MACC's New Bill Format
2:45 pm to 3:45 pm
Customer Service in a Game
2:45 pm to 3:45 pm
3:00 pm to 3:15 pm
3:15 pm to 3:30 pmAccounting Master: Accounts Receivable
3:15 pm to 4:45 pm
Accounting Master - What You May Have Missed
3:15 pm to 4:45 pm
Web Self-Care
3:15 pm to 4:45 pm
Accounting Master Tips and Tricks
3:15 pm to 4:45 pm
The Latest in Payment Options
3:15 pm to 4:45 pm
3:30 pm to 3:45 pm
3:45 pm to 4:00 pm
4:00 pm to 4:15 pmThe Best of Reporting: Web, Dashboard, and eDataMaster
4:00 pm to 5:00 pm
Billing + CABS Updates
4:00 pm to 5:00 pm
Grid Reports + Reports in Customer Master
4:00 pm to 5:00 pm
4:15 pm - 4:30 pm
4:30 pm - 4:45 pm
4:45 pm - 5:00 pm
6:00 pm - 9:00 pmDueling Pianos in the Ballroom

Day 3 – Friday, September 9th

Registration Desk – Open 7:00 am to 1:00 pm

7:00 am to 1:00 pmRegistration Desk Open
Council Bluffs BElkhorn A
(hands on training)
Elkhorn B
(hands on training)
Elkhorn C
(hands on training)
PlatteMissouriBig Blue ABig Blue BBig Blue C
8:00 am - 8:15 amOne on One
8:00 am to 1:00 pm
Customer Master Importer Tool
8:00 am to 9:30 am
Accounting Master Importer Options
8:00 am to 9:30 am
Service Order Efficiencies - The latest in Templates, Workflow, and More!
8:00 am to 9:30 am
Customer Master Tips and Tricks
8:00 am to 9:30 am
CyberSecurity: Building a Solid Foundation
8:00 am to 9:00 am
Customer Engagement Through Your Website
8:00 am to 9:00 am
Grid Reports + Reports in Customer Master
8:00 am to 9:00 am
Web Self-Care
8:00 am to 9:30 am
8:15 am - 8:30 am
8:30 am - 8:45 am
8:45 am - 9:00 am
9:00 am - 9:15 am
9:15 am to 9:30 amMACC Back to the Basics
9:15 am to 10:15 am
MACC's New Bill Format
9:15 am to 10:15 am
Customer Service in a Game
9:15 am to 10:15 am
9:30 am to 9:45 am
9:45 am to 10:00 amCustomizing Customer Master
9:45 am to 11:15 am
Accounting Master Administrator Options
9:45 am to 11:15 am
Messenger Suite
9:45 am to 11:15 am
Accounting Master Tips and Tricks
9:45 am to 11:15 am
The Latest in Payment Options
9:45 am to 11:15 am
10:00 am to 10:15 am
10:15 am to 10:30 am
10:30 am to 10:45 amCyberSecurity: Building a Solid Foundation
10:30 am to 11:30 am
Billing + CABS Updates
10:30 am to 11:30 am
Grid Reports + Reports in Customer Master
10:30 am to 11:30 am
10:45 am to 11:00 am
11:00 am to 11:15 am
11:15 am to 11:30 am
11:30 am to 11:45 amMessenger Suite
11:30 am to 1:00 pm
Accounting Master Importer Options
11:30 am to 1:00 pm
Address Management
11:30 am to 1:00 pm
Customer Master Tips and Tricks
11:30 am to 1:00 pm

Plant for CSRs

11:30 am to 1:00 pm
11:45 am to 12:00 pmThe Best of Reporting: Web, Dashboard, and eDataMaster
11:45 am to 12:45 pm
MACC's New Bill Format
11:45 am to 12:45 pm
Year-end: Everything you need in Accounting Master
11:45 am to 12:45 pm
12:00 pm to 12:15 pm
12:15 pm to 12:30 pm
12:30 pm to 12:45 pm
12:45 pm to 1:00 pm

 

Day 3 – Wednesday, September 14th

Registration Desk – Open 7:00 am to 1:00 pm

7:00 am to 1:00 pmRegistration Desk Open
Council Bluffs BElkhorn A
(hands on training)
Elkhorn B
(hands on training)
Elkhorn C
(hands on training)
PlatteMissouriBig Blue ABig Blue BBig Blue C
8:00 am - 8:15 amOne on One
8:00 am to 1:00 pm
Customer Master Importer Tool
8:00 am to 9:30 am
Technicians Basics - Customer Master, MACC Mobile, and TMS for Techs
8:00 am to 9:30 am
Service Order Efficiencies - The latest in Templates, Workflow, and More!
8:00 am to 9:30 am
Customer Master Tips and Tricks
8:00 am to 9:30 am
CyberSecurity: Building a Solid Foundation
8:00 am to 9:00 am
Customer Engagement Through Your Website
8:00 am to 9:00 am
Grid Reports + Reports in Customer Master
8:00 am to 9:00 am
Web Self-Care
8:00 am to 9:30 am
8:15 am - 8:30 am
8:30 am - 8:45 am
8:45 am - 9:00 am
9:00 am - 9:15 am
9:15 am to 9:30 amMACC Back to the Basics
9:15 am to 10:15 am
MACC's New Bill Format
9:15 am to 10:15 am
Customer Service in a Game
9:15 am to 10:15 am
9:30 am to 9:45 am
9:45 am to 10:00 amCustomizing Customer Master
9:45 am to 11:15 am
Mini Jump Start
9:45 am to 1:00 pm
Messenger Suite
9:45 am to 11:15 am
Accounting Master Tips and Tricks
9:45 am to 11:15 amf
The Latest in Payment Options
9:45 am to 11:15 am
10:00 am to 10:15 am
10:15 am to 10:30 am
10:30 am to 10:45 amCyberSecurity: Building a Solid Foundation
10:30 am to 11:30 am
Billing + CABS Updates
10:30 am to 11:30 am
Grid Reports + Reports in Customer Master
10:30 am to 11:30 am
10:45 am to 11:00 am
11:00 am to 11:15 am
11:15 am to 11:30 am
11:30 am to 11:45 amAccounting Master Importer Options
11:30 am to 1:00 pm
Address Management
11:30 am to 1:00 pm
Customer Master Tips and Tricks
11:30 am to 1:00 pm

Plant for CSRs

11:30 am to 1:00 pm
11:45 am to 12:00 pmThe Best of Reporting: Web, Dashboard, and eDataMaster
11:45 am to 12:45 pm
MACC's New Bill Format
11:45 am to 12:45 pm
Year-end: Everything you need in Accounting Master
11:45 am to 12:45 pm
12:00 pm to 12:15 pm
12:15 pm to 12:30 pm
12:30 pm to 12:45 pm
12:45 pm to 1:00 pm