Please note: Schedule is tentative and subject to change.

Click here to view session descriptions

2017 MBTC

—General Session Descriptions—

Bill Presentation Options
Attend this session to quickly learn about all the bill presentation options available to you, and for your customers!  There are so many cool things you can do – at little to no cost – so you can use your bill as a marketing tool, a communication tool, or even just “fun” it up a bit!

What’s with CABS?
An introductory look into the workings of Carrier Access Billing and what’s in its future

Creative Services
Get fresh ideas for promotions and customer communications by stopping by the Creative Solutions session. From tips to improve your next advertising campaign to getting more customers to read your newsletter, you’ll leave this session with hands-on ideas to use at your company.

Customer Master Tips & Tricks
Learning new things can be fun and we’re here to show you how! Join your Software Support Representative for this interactive session as they throw you all kinds of helpful tips you can catch and apply when using Customer Master.

KUBRA Update
We will be providing an update and demonstration on the finalized development between KUBRA and the MACC products, as well as the current plans related to payment processing for migrating from CDS Global to KUBRA. 

Plant Reports
Learn how to make the most of your plant information through the use of standard reports and custom grid reports. Also learn how to effectively use Suggestive Marketing to work with your plant records.

Protect Your Data
This classroom type session will provide basic tips on how to protect your data.  We will cover a wide range of topics that pertain to protecting data.  Some of the topics will include:

– Cyber security
– Safeguarding against viruses and ransomware
– Watching out for phishing attacks
– Keeping servers and workstations patched and updated
– Air gapped backups
– Disaster recovery plan and preparation

Show Me the Money
All Accounting Master / Customer Master companies can really benefit from this session!  We’ve learned lots of valuable tips about the AM / CM interface that we can’t wait to share with you!  We will review some useful tips for the effective use of the interface, and help you with any questions you might have to get you started.

Table Top Talk
Looking for an opportunity to visit with your peers in the industry? Have you always wondered, “How do other companies do this?”  In this new session, a variety of topic tables will be available, each with a resident MACC expert. Pick a table, have a seat and enjoy this intimate opportunity to learn, share and explore. Feel free to stop by more than once as this session will be offered multiple times.

Walking Through Billing
If you’ve ever been curious about the billing process, this session is for you! Join us for a high-level presentation of what happens behind the scenes at MACC! Items covered in this visual presentation will include data control processes, printing statements, inserting & mailing statements and the ever popular question: who are the programmers and what do they do?

—PAID TRAINING—

Address Management
The golden rule of addresses:  Less Is More.  This is the key to helping maintain clean and accurate addresses within your database.  This session will cover all aspects of addresses and the processes involved in cleaning up bad records.  Tools, such as Address Auto-Assigned Values and E911 Automation will also be used.  If you think your addresses need help, then this hands-on session is for you.

AM/CM Custom Designer
Do you feel your Delinquent Notices don’t have enough POP? Are your Accounts Receivable invoices getting thrown away by your customers without a second glance? Come on down to Big Tim’s Designer Junction and we’ll show you how to customize these to get more attention!

CPRs (Continuing Property Records)
Learn how to manage your CPRs in Accounting Master, discuss how to track your CPRs, and review the recent enhancements that will allow you to manage your CPRs more efficiently!

e-Notifications in Customer Master
Learn about all the options available with E-notifications within Customer Master, for both internal employees and end-users of your services. Whether you’re wanting to send a new customer welcome packet, a payment confirmation email or an appointment change notification, this course will show you the growing list of system-generated electronic notifications and how to utilize them to maximize efficiency within your office.

Plant Cleanup
Do you have a mess on your hands in regards to plant data and records management? Plant Cleanup Options will show you how to identify problems with plant, how to fix them, and how to keep them in great shape after they’ve been cleaned up.

Secrets & Shortcuts for CM Users

This session won’t put you on Bourbon Street, but it will put you on Easy Street.  We’ll implement tools, tips and shortcuts including Installment OCCs, Inquiry and Payment Notes, Templates, Zip Codes on the fly and more.

Short Jump Start
Do you need a refresher of basic Customer Master functions?  Are you new to your company?  Are you a new user of Customer Master?  In any of these scenarios, our Short Jump Start class is for YOU!  Join Mark for a Jump Start à court terme as he covers the basics of Service Orders, Trouble Tickets, Payments, and more!

—COMPLIMENTARY TRAINING—

AM MACC Mobile + Inventory
An introduction to the Mobile world of Accounting Master.  This will cover inventory transactions, inventory counting, receiving in purchases and approving purchase order requests.  Also included will be moving inventory to customer networks in Customer Master using the Network Inventory Interface

AM Year in Review
During this session, we will review all the latest enhancements in Accounting Master 16.2  and 17.1.  We will highlight some cool new functionality that has been added to Accounting Master!

CM MACC Mobile

If you aren’t mobile, your company is not operating as efficiently as possible!  Your techs are wasting time, energy, and money – so you need to head on over to the hands-on Customer Master MACC Mobile class.  Be our guest as we dive into the mobile world of Customer Master, and walk away knowing you can go back to your office and show your company immediate savings of time and money – something we all need more of!

CM Year in Review
Learn all about the most popular enhancements that have been added to Customer Master in the past year in the 16.2 and 17.1 releases. Topics to be discussed include updates to service orders, trouble tickets, inquiry, scheduler, billing and reports

One-on-One
We will again have the popular hands-on training room staffed with MACC employees throughout the conference. Stop in for one-on-one conversations about our products and the opportunity to ask staff specific questions you may have about MACC products.  Check your conference schedule for times.

TMS Redesign
Take a sneak peek at the new look and feel of MACC’s web based labor entry and employee management system.  Features include mobile access, daily time entry, and timesheet editing.

What’s New in AM 17.2?
Come to this session to learn about all the wild, wonderful, and wacky things that will be coming up in the latest update of Accounting Master.

What’s New in CM 17.2?
This will be a preview of what you’ll see and use after your upgrade to CM 17.2. Highlights include additions to the Import Tool, Messaging and Custom Grid Reports.  The Write Off process will become more automated and the AM/CM Billing Interface will allow for more options with your Receivables companies. The Scheduler will be a stop option in Workflow and has some modifications to its security.  Quite a few Reports will have updates, as well updates to Inquiry, Service Order and Trouble Ticket.

Click here to view session descriptions

2017 MBTC

—General Session Descriptions—

Bill Presentation Options
Attend this session to quickly learn about all the bill presentation options available to you, and for your customers!  There are so many cool things you can do – at little to no cost – so you can use your bill as a marketing tool, a communication tool, or even just “fun” it up a bit!

What’s with CABS?
An introductory look into the workings of Carrier Access Billing and what’s in its future

Creative Services
Get fresh ideas for promotions and customer communications by stopping by the Creative Solutions session. From tips to improve your next advertising campaign to getting more customers to read your newsletter, you’ll leave this session with hands-on ideas to use at your company.

Customer Master Tips & Tricks
Learning new things can be fun and we’re here to show you how! Join your Software Support Representative for this interactive session as they throw you all kinds of helpful tips you can catch and apply when using Customer Master.

KUBRA Update
We will be providing an update and demonstration on the finalized development between KUBRA and the MACC products, as well as the current plans related to payment processing for migrating from CDS Global to KUBRA. 

Plant Reports
Learn how to make the most of your plant information through the use of standard reports and custom grid reports. Also learn how to effectively use Suggestive Marketing to work with your plant records.

Protect Your Data
This classroom type session will provide basic tips on how to protect your data.  We will cover a wide range of topics that pertain to protecting data.  Some of the topics will include:

– Cyber security
– Safeguarding against viruses and ransomware
– Watching out for phishing attacks
– Keeping servers and workstations patched and updated
– Air gapped backups
– Disaster recovery plan and preparation

Show Me the Money
All Accounting Master / Customer Master companies can really benefit from this session!  We’ve learned lots of valuable tips about the AM / CM interface that we can’t wait to share with you!  We will review some useful tips for the effective use of the interface, and help you with any questions you might have to get you started.

Table Top Talk
Looking for an opportunity to visit with your peers in the industry? Have you always wondered, “How do other companies do this?”  In this new session, a variety of topic tables will be available, each with a resident MACC expert. Pick a table, have a seat and enjoy this intimate opportunity to learn, share and explore. Feel free to stop by more than once as this session will be offered multiple times.

Walking Through Billing
If you’ve ever been curious about the billing process, this session is for you! Join us for a high-level presentation of what happens behind the scenes at MACC! Items covered in this visual presentation will include data control processes, printing statements, inserting & mailing statements and the ever popular question: who are the programmers and what do they do?

—PAID TRAINING—

Address Management
The golden rule of addresses:  Less Is More.  This is the key to helping maintain clean and accurate addresses within your database.  This session will cover all aspects of addresses and the processes involved in cleaning up bad records.  Tools, such as Address Auto-Assigned Values and E911 Automation will also be used.  If you think your addresses need help, then this hands-on session is for you.

AM/CM Custom Designer
Do you feel your Delinquent Notices don’t have enough POP? Are your Accounts Receivable invoices getting thrown away by your customers without a second glance? Come on down to Big Tim’s Designer Junction and we’ll show you how to customize these to get more attention!

CPRs (Continuing Property Records)
Learn how to manage your CPRs in Accounting Master, discuss how to track your CPRs, and review the recent enhancements that will allow you to manage your CPRs more efficiently!

e-Notifications in Customer Master
Learn about all the options available with E-notifications within Customer Master, for both internal employees and end-users of your services. Whether you’re wanting to send a new customer welcome packet, a payment confirmation email or an appointment change notification, this course will show you the growing list of system-generated electronic notifications and how to utilize them to maximize efficiency within your office.

Plant Cleanup
Do you have a mess on your hands in regards to plant data and records management? Plant Cleanup Options will show you how to identify problems with plant, how to fix them, and how to keep them in great shape after they’ve been cleaned up.

Secrets & Shortcuts for CM Users

This session won’t put you on Bourbon Street, but it will put you on Easy Street.  We’ll implement tools, tips and shortcuts including Installment OCCs, Inquiry and Payment Notes, Templates, Zip Codes on the fly and more.

Short Jump Start
Do you need a refresher of basic Customer Master functions?  Are you new to your company?  Are you a new user of Customer Master?  In any of these scenarios, our Short Jump Start class is for YOU!  Join Mark for a Jump Start à court terme as he covers the basics of Service Orders, Trouble Tickets, Payments, and more!

—COMPLIMENTARY TRAINING—

AM MACC Mobile + Inventory
An introduction to the Mobile world of Accounting Master.  This will cover inventory transactions, inventory counting, receiving in purchases and approving purchase order requests.  Also included will be moving inventory to customer networks in Customer Master using the Network Inventory Interface

AM Year in Review
During this session, we will review all the latest enhancements in Accounting Master 16.2  and 17.1.  We will highlight some cool new functionality that has been added to Accounting Master!

CM MACC Mobile

If you aren’t mobile, your company is not operating as efficiently as possible!  Your techs are wasting time, energy, and money – so you need to head on over to the hands-on Customer Master MACC Mobile class.  Be our guest as we dive into the mobile world of Customer Master, and walk away knowing you can go back to your office and show your company immediate savings of time and money – something we all need more of!

CM Year in Review
Learn all about the most popular enhancements that have been added to Customer Master in the past year in the 16.2 and 17.1 releases. Topics to be discussed include updates to service orders, trouble tickets, inquiry, scheduler, billing and reports

One-on-One
We will again have the popular hands-on training room staffed with MACC employees throughout the conference. Stop in for one-on-one conversations about our products and the opportunity to ask staff specific questions you may have about MACC products.  Check your conference schedule for times.

TMS Redesign
Take a sneak peek at the new look and feel of MACC’s web based labor entry and employee management system.  Features include mobile access, daily time entry, and timesheet editing.

What’s New in AM 17.2?
Come to this session to learn about all the wild, wonderful, and wacky things that will be coming up in the latest update of Accounting Master.

What’s New in CM 17.2?
This will be a preview of what you’ll see and use after your upgrade to CM 17.2. Highlights include additions to the Import Tool, Messaging and Custom Grid Reports.  The Write Off process will become more automated and the AM/CM Billing Interface will allow for more options with your Receivables companies. The Scheduler will be a stop option in Workflow and has some modifications to its security.  Quite a few Reports will have updates, as well updates to Inquiry, Service Order and Trouble Ticket.