2022 MBTC Schedule
Schedule is current as of 8/17/2022. Please note, the schedule is subject to change.
Day 1 – Wednesday, September 7th
Registration Desk – Open 8:00 am to 5:00 pm
| 8:00 am to 5:00 pm | Registration Desk Open | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Council Bluffs B | Elkhorn A (hands on training) | Elkhorn B (hands on training) | Elkhorn C (hands on training) | Platte | Missouri | Big Blue A | Big Blue B | Big Blue C | |
| 11:00 am to 11:15 am | One on One 11:00 am to 4:15 pm | Customer Master Importer Tool 11:00 am to 12:30 pm | Technicians Basics - Customer Master, MACC Mobile, and TMS for Techs 11:00 am to 12:30 pm | Messenger Suite 11:00 am to 12:30 pm | |||||
| 11:15 am to 11:30 am | |||||||||
| 11:30 am to 11:45 am | |||||||||
| 11:45 am to 12:00 pm | |||||||||
| 12:00 pm to 12:15 pm | |||||||||
| 12:15 pm to 12:30 pm | |||||||||
| 12:30 pm to 12:45 pm | Lunch | ||||||||
| 12:45 pm to 1:00 pm | |||||||||
| 1:00 pm to 1:15 pm | Accounting Master Importer Options 1:00 pm to 2:30 pm | Mini Jump Start 1:00 pm to 4:15 pm | Service Order Efficiencies - The latest in Templates, Workflow, and More! 1:00 pm to 2:30 pm | ||||||
| 1:15 pm to 1:30 pm | |||||||||
| 1:30 pm to 1:45 pm | |||||||||
| 1:45 pm to 2:00 pm | |||||||||
| 2:00 pm to 2:15 pm | |||||||||
| 2:15 pm to 2:30 pm | |||||||||
| 2:30 pm to 2:45 pm | |||||||||
| 2:45 pm to 3:00 pm | Customizing Customer Master 2:45 pm to 4:15 pm | Address Management 2:45 pm to 4:15 pm | |||||||
| 3:00 pm to 3:15 pm | |||||||||
| 3:15 pm to 3:30 pm | |||||||||
| 3:30 pm to 3:45 pm | |||||||||
| 3:45 pm to 4:00 pm | |||||||||
| 4:00 pm to 4:15 pm | |||||||||
| 5:30 pm to 7:30 pm | Hospitality Night in the Hotel's Atrium | ||||||||
Day 1 – Monday, September 12th
Registration Desk – Open 8:00 am to 5:00 pm
| 8:00 am to 5:00 pm | Registration Desk Open | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Council Bluffs B | Elkhorn A (hands on training) | Elkhorn B (hands on training) | Elkhorn C (hands on training) | Platte | Missouri | Big Blue A | Big Blue B | Big Blue C | |
| 11:00 am to 11:15 am | One on One 11:00 am to 4:15 pm | Customer Master Importer Tool 11:00 am to 12:30 pm | Accounting Master Importer Options 11:00 am to 12:30 pm | Messenger Suite 11:00 am to 12:30 pm | |||||
| 11:15 am to 11:30 am | |||||||||
| 11:30 am to 11:45 am | |||||||||
| 11:45 am to 12:00 pm | |||||||||
| 12:00 pm to 12:15 pm | |||||||||
| 12:15 pm to 12:30 pm | |||||||||
| 12:30 pm to 12:45 pm | Lunch | ||||||||
| 12:45 pm to 1:00 pm | |||||||||
| 1:00 pm to 1:15 pm | Customizing Customer Master 1:00 pm to 2:30 pm | Accounting Master Administrator Options 1:00 pm to 2:30 pm | Service Order Efficiencies - The latest in Templates, Workflow, and More! 1:00 pm to 2:30 pm | ||||||
| 1:15 pm to 1:30 pm | |||||||||
| 1:30 pm to 1:45 pm | |||||||||
| 1:45 pm to 2:00 pm | |||||||||
| 2:00 pm to 2:15 pm | |||||||||
| 2:15 pm to 2:30 pm | |||||||||
| 2:30 pm to 2:45 pm | |||||||||
| 2:45 pm to 3:00 pm | Messenger Suite 2:45 pm to 4:15 pm | Accounting Master Importer Options 2:45 pm to 4:15 pm | Address Management 2:45 pm to 4:15 pm | ||||||
| 3:00 pm to 3:15 pm | |||||||||
| 3:15 pm to 3:30 pm | |||||||||
| 3:30 pm to 3:45 pm | |||||||||
| 3:45 pm to 4:00 pm | |||||||||
| 4:00 pm to 4:15 pm | |||||||||
| 5:30 pm to 7:30 pm | Hospitality Night in the Hotel's Atrium | ||||||||
Day 2 – Thursday, September 8th and Tuesday, September 13th
Registration Desk – Open 7:00 am to 5:00 pm
| 7:00 am to 5:00 pm | Registration Desk Open | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| 8:00 am - 8:45 am | President's Address in the Ballroom | ||||||||
| Council Bluffs B | Elkhorn A | Elkhorn B | Elkhorn C | Platte | Missouri | Big Blue A | Big Blue B | Big Blue C | |
| 9:00 am - 9:15 am | One on One Customer Master 9:00 am to 12:15 pm | Inventory Management with MACC Mobile 9:00 am to 10:30 am | Accounting Master Hidden Gems 9:00 am to 10:30 am | Customer Master Year in Review - Highlights from 21.2 and 22.1 9:00 am to 10:30 am | Customer Master Tips and Tricks 9:00 am to 10:30 am | MACC Back to the Basics 9:00 am to 10:00 am | Customer Engagement Through Your Website 9:00 am to 10:00 am | Year-end: Everything you need in Accounting Master 9:00 am to 10:00 am | Plant for CSRs 9:00 am to 10:30 am |
| 9:15 am to 9:30 am | |||||||||
| 9:30 am to 9:45 am | |||||||||
| 9:45 am to 10:00 am | |||||||||
| 10:00 am to 10:15 am | |||||||||
| 10:15 am to 10:30 am | CyberSecurity: Building a Solid Foundation 10:15 am to 11:15 am | MACC's New Bill Format 10:15 am to 11:15 am | Customer Service in a Game 10:15 am to 11:15 am |
||||||
| 10:30 am to 10:45 am | |||||||||
| 10:45 am to 11:00 am | Accounting Master: Accounts Receivable 10:45 am to 12:15 pm | Accounting Master - What You May Have Missed 10:45 am to 12:15 pm | Web Self-Care 10:45 am to 12:15 pm | Accounting Master Tips and Tricks 10:45 am to 12:15 pm | The Latest in Payment Options 10:45 am to 12:15 pm |
||||
| 11:00 am to 11:15 am | |||||||||
| 11:15 am to 11:30 am | |||||||||
| 11:30 am to 11:45 am | The Best of Reporting: Web, Dashboard, and eDataMaster 11:30 am to 12:30 pm | Billing + CABS Updates 11:30 am to 12:30 pm | Grid Reports + Reports in Customer Master 11:30 am to 12:30 pm |
||||||
| 11:45 am to 12:00 pm | |||||||||
| 12:00 pm to 12:15 pm | |||||||||
| 12:15 pm to 12:30 pm | |||||||||
| 12:30 pm to 1:30 pm | Lunch in the Hotel's Atrium | ||||||||
| 1:30 pm to 1:45 pm | One on One Customer Master 1:30 pm to 4:45 pm | Inventory Management with MACC Mobile 1:30 pm to 3:00 pm | Accounting Master Hidden Gems 1:30 pm to 3:00 pm | Customer Master Year in Review - Highlights from 21.2 and 22.1 1:30 pm to 3:00 pm | Customer Master Tips and Tricks 1:30 pm to 3:00 pm | MACC Back to the Basics 1:30 pm to 2:30 pm | Customer Engagement Through Your Website 1:30 pm to 2:30 pm | Year-end: Everything you need in Accounting Master 1:30 pm to 2:30 pm | Plant for CSRs 1:30 pm to 3:00 pm |
| 1:45 pm to 2:00 pm | |||||||||
| 2:00 pm to 2:15 pm | |||||||||
| 2:15 pm to 2:30 pm | |||||||||
| 2:30 pm to 2:45 pm | |||||||||
| 2:45 pm to 3:00 pm | CyberSecurity: Building a Solid Foundation 2:45 pm to 3:45 pm | MACC's New Bill Format 2:45 pm to 3:45 pm | Customer Service in a Game 2:45 pm to 3:45 pm |
||||||
| 3:00 pm to 3:15 pm | |||||||||
| 3:15 pm to 3:30 pm | Accounting Master: Accounts Receivable 3:15 pm to 4:45 pm | Accounting Master - What You May Have Missed 3:15 pm to 4:45 pm | Web Self-Care 3:15 pm to 4:45 pm | Accounting Master Tips and Tricks 3:15 pm to 4:45 pm | The Latest in Payment Options 3:15 pm to 4:45 pm |
||||
| 3:30 pm to 3:45 pm | |||||||||
| 3:45 pm to 4:00 pm | |||||||||
| 4:00 pm to 4:15 pm | The Best of Reporting: Web, Dashboard, and eDataMaster 4:00 pm to 5:00 pm | Billing + CABS Updates 4:00 pm to 5:00 pm | Grid Reports + Reports in Customer Master 4:00 pm to 5:00 pm |
||||||
| 4:15 pm - 4:30 pm | |||||||||
| 4:30 pm - 4:45 pm | |||||||||
| 4:45 pm - 5:00 pm | |||||||||
| 6:00 pm - 9:00 pm | Dueling Pianos in the Ballroom | ||||||||
Day 3 – Friday, September 9th
Registration Desk – Open 7:00 am to 1:00 pm
| 7:00 am to 1:00 pm | Registration Desk Open | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Council Bluffs B | Elkhorn A (hands on training) | Elkhorn B (hands on training) | Elkhorn C (hands on training) | Platte | Missouri | Big Blue A | Big Blue B | Big Blue C | |
| 8:00 am - 8:15 am | One on One 8:00 am to 1:00 pm | Customer Master Importer Tool 8:00 am to 9:30 am | Accounting Master Importer Options 8:00 am to 9:30 am | Service Order Efficiencies - The latest in Templates, Workflow, and More! 8:00 am to 9:30 am | Customer Master Tips and Tricks 8:00 am to 9:30 am | CyberSecurity: Building a Solid Foundation 8:00 am to 9:00 am | Customer Engagement Through Your Website 8:00 am to 9:00 am | Grid Reports + Reports in Customer Master 8:00 am to 9:00 am | Web Self-Care 8:00 am to 9:30 am |
| 8:15 am - 8:30 am | |||||||||
| 8:30 am - 8:45 am | |||||||||
| 8:45 am - 9:00 am | |||||||||
| 9:00 am - 9:15 am | |||||||||
| 9:15 am to 9:30 am | MACC Back to the Basics 9:15 am to 10:15 am | MACC's New Bill Format 9:15 am to 10:15 am | Customer Service in a Game 9:15 am to 10:15 am |
||||||
| 9:30 am to 9:45 am | |||||||||
| 9:45 am to 10:00 am | Customizing Customer Master 9:45 am to 11:15 am | Accounting Master Administrator Options 9:45 am to 11:15 am | Messenger Suite 9:45 am to 11:15 am | Accounting Master Tips and Tricks 9:45 am to 11:15 am | The Latest in Payment Options 9:45 am to 11:15 am |
||||
| 10:00 am to 10:15 am | |||||||||
| 10:15 am to 10:30 am | |||||||||
| 10:30 am to 10:45 am | CyberSecurity: Building a Solid Foundation 10:30 am to 11:30 am | Billing + CABS Updates 10:30 am to 11:30 am | Grid Reports + Reports in Customer Master 10:30 am to 11:30 am |
||||||
| 10:45 am to 11:00 am | |||||||||
| 11:00 am to 11:15 am | |||||||||
| 11:15 am to 11:30 am | |||||||||
| 11:30 am to 11:45 am | Messenger Suite 11:30 am to 1:00 pm | Accounting Master Importer Options 11:30 am to 1:00 pm | Address Management 11:30 am to 1:00 pm | Customer Master Tips and Tricks 11:30 am to 1:00 pm | Plant for CSRs 11:30 am to 1:00 pm |
||||
| 11:45 am to 12:00 pm | The Best of Reporting: Web, Dashboard, and eDataMaster 11:45 am to 12:45 pm | MACC's New Bill Format 11:45 am to 12:45 pm | Year-end: Everything you need in Accounting Master 11:45 am to 12:45 pm |
||||||
| 12:00 pm to 12:15 pm | |||||||||
| 12:15 pm to 12:30 pm | |||||||||
| 12:30 pm to 12:45 pm | |||||||||
| 12:45 pm to 1:00 pm | |||||||||
Day 3 – Wednesday, September 14th
Registration Desk – Open 7:00 am to 1:00 pm
| 7:00 am to 1:00 pm | Registration Desk Open | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Council Bluffs B | Elkhorn A (hands on training) | Elkhorn B (hands on training) | Elkhorn C (hands on training) | Platte | Missouri | Big Blue A | Big Blue B | Big Blue C | |
| 8:00 am - 8:15 am | One on One 8:00 am to 1:00 pm | Customer Master Importer Tool 8:00 am to 9:30 am | Technicians Basics - Customer Master, MACC Mobile, and TMS for Techs 8:00 am to 9:30 am | Service Order Efficiencies - The latest in Templates, Workflow, and More! 8:00 am to 9:30 am | Customer Master Tips and Tricks 8:00 am to 9:30 am | CyberSecurity: Building a Solid Foundation 8:00 am to 9:00 am | Customer Engagement Through Your Website 8:00 am to 9:00 am | Grid Reports + Reports in Customer Master 8:00 am to 9:00 am | Web Self-Care 8:00 am to 9:30 am |
| 8:15 am - 8:30 am | |||||||||
| 8:30 am - 8:45 am | |||||||||
| 8:45 am - 9:00 am | |||||||||
| 9:00 am - 9:15 am | |||||||||
| 9:15 am to 9:30 am | MACC Back to the Basics 9:15 am to 10:15 am | MACC's New Bill Format 9:15 am to 10:15 am | Customer Service in a Game 9:15 am to 10:15 am |
||||||
| 9:30 am to 9:45 am | |||||||||
| 9:45 am to 10:00 am | Customizing Customer Master 9:45 am to 11:15 am | Mini Jump Start 9:45 am to 1:00 pm | Messenger Suite 9:45 am to 11:15 am | Accounting Master Tips and Tricks 9:45 am to 11:15 amf | The Latest in Payment Options 9:45 am to 11:15 am |
||||
| 10:00 am to 10:15 am | |||||||||
| 10:15 am to 10:30 am | |||||||||
| 10:30 am to 10:45 am | CyberSecurity: Building a Solid Foundation 10:30 am to 11:30 am | Billing + CABS Updates 10:30 am to 11:30 am | Grid Reports + Reports in Customer Master 10:30 am to 11:30 am |
||||||
| 10:45 am to 11:00 am | |||||||||
| 11:00 am to 11:15 am | |||||||||
| 11:15 am to 11:30 am | |||||||||
| 11:30 am to 11:45 am | Accounting Master Importer Options 11:30 am to 1:00 pm | Address Management 11:30 am to 1:00 pm | Customer Master Tips and Tricks 11:30 am to 1:00 pm | Plant for CSRs 11:30 am to 1:00 pm |
|||||
| 11:45 am to 12:00 pm | The Best of Reporting: Web, Dashboard, and eDataMaster 11:45 am to 12:45 pm | MACC's New Bill Format 11:45 am to 12:45 pm | Year-end: Everything you need in Accounting Master 11:45 am to 12:45 pm |
||||||
| 12:00 pm to 12:15 pm | |||||||||
| 12:15 pm to 12:30 pm | |||||||||
| 12:30 pm to 12:45 pm | |||||||||
| 12:45 pm to 1:00 pm | |||||||||