MBTC Training Classes
At this year’s MBTC, there are eight training classes available at no extra charge, plus nine classes with hands-on training for additional education opportunities for a modest added fee. Each class is taught by MACC’s expert trainers so you will be learning from the best. When you’re done, your co-workers WILL SEE YOU as an expert on MACC’s products and you’ll have the ability to do more work in less time.
You MUST be registered for the conference to attend paid training classes.
Complimentary Training Courses
Accounting Master: Accounts Receivable: What can it do for you? Accounts Receivable can be used to process miscellaneous invoices for AR customers – outside of the end-user billing process. This session will be an overview of adding AR customers and managing their invoices.
Accounting Master Hidden Gems: Take this class to learn about underutilized functionality in Accounting Master and what it can do for you. We’ll show you cool tools in CPR, AR, Bank Rec, Report Auto Generation, and more topics.
Accounting Master What You May Have Missed: Since last we met in 2019, we’ve implemented many new features in Accounting Master. This session will be a review of all of the new enhancements added in the last several Accounting Master releases.
Customer Master Year-in-Review: This session will include our favorite new features in Customer Master 21.2 and 22.1 – just in case you missed something!
Inventory Management with MACC Mobile: Learn how to effectively use MACC’s Accounting Master Inventory module in conjunction with MACC Mobile to keep your inventory counts and details in check.
Plant for CSRs: If you are new to the communications industry, and you’d like to know more about plant, then this introductory plant session is a must-see. We’ll break down plant terminology and show how plant details are tracked in Customer Master.
The Latest in Payment Options: We will review best practices for managing payments from eBill to credit card to ACH payments. We’ll also take a close look at processes you should follow to optimize payment reporting.
Web Self-Care: We will help you understand the customer experience using Web Self-Care, and then review the Administrative options available to you. If you’d like your customers to have self-service options on your website, this is a must-see!
Additional Education Opportunities (Paid Training)
These classes are hands-on and available for an additional $159 per attendee. If you haven’t already, register you and your team today!
Accounting Master Administrator Options: If you are your company’s Accounting Master Administrator, then this sessions for you! We’ll talk about all of the preferences available throughout Accounting Master to optimize your use of the software.
Accounting Master Importer Options: This session is a review all importer options in Accounting Master, including Journal Entry imports, Account Payable invoice imports, Accounts Receivable, Inventory Serial Number Imports, and more.
Address Management: This is always a popular topic! You’ll be educated on the best ways to search, add, and clean up your addresses in Customer Master. As more and more companies move into new physical areas – this topic becomes more critical. Don’t miss it!
Customer Master Importer Tool: Use the Importer Tool for easy data entry. If you have information in a .CSV file, you can import new data, as well as update data already stored in Customer Master. Imported data can include Addresses, USPs, OCCs, Sales Leads, Plant, CRM rows, and more!
Customizing Customer Master: This popular session will review ways you can customize your personal Customer Master workspace. Topics will include Service Order Preferences, Ribbons, and so much more!
Messenger Suite: Review the latest options available in the Customer Master Messenger Suite – focusing on customer notifications. We have so many tools available to coordinate communications with your customers. Be sure you are using them to your advantage!
Mini Jump Start: This class is designed to give new employees an overview of Customer Master and provide seasoned employees a refresher on functionality not being used today.
Service Order Efficiencies: We always have a few tricks to show you to make your Service Orders as efficient as possible. We’ll review the latest in Templates, Workflow, and more.
Technician Basics: During this valuable session, we will review the basics of Customer Master for your technicians. We’ll review basic Customer Master navigation, MACC Mobile for technicians, and how to enter time through TMS (the Time Management System).